Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Standard Shipping takes an estimated 5–8 business days and Expedited Shipping takes an estimated 3–5 business days. We ship within the United States only. You will receive a tracking number by email after shipment. See our Shipping Policy for details.
Shipping & Returns
Shipping
We currently ship within the United States only.
Processing and delivery times
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.
- Standard Shipping: 5–8 business days.
- Expedited Shipping: 3–5 business days.
Delivery times are estimates. Shipping charges are calculated at checkout. We offer free Standard Shipping on orders over $35.
Tracking
Once your order ships, we will email you a tracking number. Please allow 24–48 hours for tracking information to update.
For carriers, undeliverable packages, and lost or damaged packages, see our Shipping Policy.
Returns and refunds
You have 15 days after receiving your item to request a return. Items must be in the same condition as received, unworn or unused, with tags and in their original packaging. A receipt or proof of purchase is required.
How to request a return
Email help@cleverwiz.com with your order number and return request. Once approved, we will email you the return address and instructions. Returns sent without prior approval will not be accepted.
For change-of-mind returns, you are responsible for return shipping costs. We do not charge return shipping for defects, damage, or errors on our part.
Exceptions and exchanges
Sale items and gift cards cannot be returned. Other exceptions are listed in our Return and Refund Policy. For an exchange, return the original item and, once the return is accepted, place a separate order.
Refund timing
We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need additional processing time. If more than 15 business days have passed since approval, contact help@cleverwiz.com.
Damaged or incorrect items
Inspect your order upon receipt and contact help@cleverwiz.com immediately if an item is defective, damaged, or incorrect.
This summary should be read together with our Shipping Policy and Return and Refund Policy. These policies do not affect your statutory rights under applicable consumer protection laws.